Why Referrals are Important to Remodeling
A huge portion of our business as a Northern Virginia design/build remodeling company comes from referrals. They are the lifeblood of our business and an invaluable source for new clients. But why are they so necessary? It’s all based on trust. Let’s look at why referrals are important to remodeling.
What is a Referral?
A referral occurs when a client, partner, vendor, team member or friend tells a home or business owner to give us a call to talk about remodeling their property. Or when one of these same people contacts us directly to offer the contact information for someone they know who use remodeling, and asks us to reach out.
Why is a Referral Important to Remodeling?
When we receive a referral, the connection is much easier. The person who is referred to us has already heard something about our company, and likely, about one or more of our clients’ experiences remodeling with us. They already trust that we can do the job and offer a great customer journey, so they are half sold already! All they really need to do is discover whether we are a good fit for each other.
During our initial consultation, we also evaluating the referral. When our capabilities match with their vision, we an ensure a successful project.
Related: 10 Reasons Why Customer Referrals Matter
Where do Referrals Come From?
Our best referrals come from our happy clients. They have had a great experience during the remodeling process and are thrilled with the results. They are proud to show off their project to their friends, family and neighbors, who inevitably ask, “Who did you use for your remodeling?” That offers them a perfect opportunity to refer the inquirer to our company for a free initial consultation. Very often, the same clients refer numerous people to our company.
Other referrals come from the people we work with, like our vendors and suppliers. They are familiar with our work and trust our company, and by referring to a company they believe in, they put their reputation on the line as well. Our partners know that referrals are important to remodeling and are glad to refer their customers, clients and neighbors to us.
Our team members are also a source of referrals. They are proud of the work we do and don’t hesitate to ask someone to consider us when they’re thinking about remodeling their home or business.
What is a Good Referral?
What we refer to as a “good referral” is a project that fits both us and our potential client. At Schroeder Design/Build, we specialize in larger remodeling projects like whole house remodels, additions, kitchens, and master suites. We’ll even build a new home from the ground up. If a job is too small, we can refer the job to one of our trusted remodeler associates…and they likewise refer a job that is too big to us.
We Reward Referrals
We like to let those who refer a potential client to us know that we appreciate them, and offer a referral program that includes items like a thank you note, gift cards, and referral-based appreciation events. Their best reward, of course, is when the person they referred comes back after their remodeling project and says, “Thank you for referring us to that company. We love our new project.” Win-Win!
It’s Easy to Refer to Schroeder Design/Build
We try to make the referral process easy. Just give us a call to tell us about someone you know who’s looking for a top remodeling firm or have them contact us—and make sure they tell us that you referred them. We’ll take it from there.
Schroeder Design/Build is a family owned and operated, award-winning remodeling firm bringing dreams to life throughout Northern Virginia. We’d certainly appreciate your referrals.